Support Ticket - ComSolutions

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Computer Name

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Domain Name

What Kind Of Support Request Do You Have?

What Kind Of Support Request Do You Have?(Required)

I Need To Setup A New Employee

I Need To Remove An Employee

I Have Issues With Outlook/Email Account

An Application Isn't Working Correctly

My Computer Is Running Slowly

I Need To Setup A Computer/Printer/Device

I Need A Website Unblocked

I Have Another Type Of Request

Please Note: Requests to setup new employees are completed within 3 days. We recommend that you submit new employee requests before the new employee's start date

Have You Tried Turning It Off And Back On Again?

Did you know that restarting your system may help solve the issue you’re encountering? By simply rebooting your computer, any of the programs, files or settings that may be causing the issue will be given the chance to reset! Before submitting a ticket, try restarting your system to see if this clears up the issue. If not, continue on with the form and submit a support request so one of our techs can review the issue for you!

Contact Information

Company Name(Required)

Your Name(Required)

First Last

Best Email Address To Reach You At(Required)

Best Phone Number To Reach You At(Required)

How Do You Prefer We Contact You?(Required)

Employee Information

Is This Employee Transferring To Another Location Within The Company?(Required)

Which Location Are They Moving From?(Required)

Which Location Are They Moving To?(Required)

Employee's Name(Required)

First Last

Employee Start Date(Required)

Employee Termination Date(Required)

Employee Termination Time(Required)

:

What Is The New Employee's Title/Position(Required)

What Type Of Employee Are They?(Required)

What Department Is The New Employee In?(Required)

Is This New Employee Replacing Another One?(Required)

Important: Remember to submit a Remove Employee Request for the one this new employee is replacing

What Is The New Employee's Office Phone Number?(Required)

Are You Providing A Mobile Device For The New Employee?(Required)

What Is The Phone Manufacturer?(Required)

What Is The Phone Model?(Required)

What Is The Phones IMEI Number?(Required)

What Phone Number Is Assigned To This Phone?(Required)

What Is The New Employee's Cell Phone Number?

Setup Information

Does This New Employee Need An Email Address?(Required)

What Would You Like Us To Do With Their Old Email Address?(Required)

What Is The New Employee's Personal Email Address?(Required)

Does This New Employee Need To Be Added To Any Groups?(Required)

Please Specify The Groups They Need To Be Added To:(Required)

NOTE: One Folder Per Line

Does This New Employee Need Access To Any Shared Folders?(Required)

Please Specify The Shared Folders They Need Access To:(Required)

NOTE: One Folder Per Line

Do You Want Us To Delete Or Disable The Employee?(Required)

Does The Employee's Profile Need To Be Archived?(Required)

For Example: Pictures, Documents, Favorites, Ect

Does The Employee Have Company Equipment That Needs To Be Returned?(Required)

For Example: Laptop, Mobile Phone, Ect

Does The Employee's Email Need To Be Archived?(Required)

Does The Employee's Email Need To Be Forwarded To Someone Else?(Required)

Which Email Should It Be Forwarded To?(Required)

What Bookmarks Need To Be Added To The New Employee's Bookmarks Bar In Chrome?

Computer Information

What Are The New Employee's Workstation Needs?(Required)

Do You Need A Quote For A New Workstation?(Required)

What Is The Asset Tag/Computer Name/Serial Number?(Required)

What Software Must Be Installed On This System?(Required)

Note: One Per Line

Problem Information

What Is The Name Of The Application?(Required)

What Is The Exact URL Getting Blocked?(Required)

Copy and paste the URL from the block page here to ensure accurancy

Why Do You Need This Website Unblocked?(Required)

All requests are provided to management for approval

How Many Users Are Affected?(Required)

How Does This Affect Your Ability To Work?(Required)

Did You Receive An Error Message?(Required)

What Did The Error Message Say?(Required)

How Long Have You Been Experiencing The Problem?(Required)

Describe The Issue You're Experiencing(Required)

New Device Information

What Kind Of Device Needs To Be Added?(Required)

What Kind Of Device Is It?(Required)

Has This Device Already Been Purchased?(Required)

How Soon Does It Need To Be Installed?(Required)

Who Is This Device For?(Required)

First Last

Additional Information

Any Additional Information For This Ticket?

Attach Any Files Or Screenshots

Drop files here or

Max. file size: 20 MB.

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Submission Data

Submit a Support Ticket with ComSolutions

What Kind Of Support Request Do You Have?

Please Note: Requests to setup new employees are completed within 3 days. We recommend that you submit new employee requests before the new employee's start date

Have You Tried Turning It Off And Back On Again?

Contact Information

Employee Information

Important: Remember to submit a Remove Employee Request for the one this new employee is replacing

Setup Information

Computer Information

Problem Information

New Device Information

Additional Information

Site Map

Managed IT Services

Professional Services

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