Privacy Policy

ComSolutions Website Privacy Policy

Effective Date: September 10, 2026

ComSolutions ("we," "our," or "us") respects your privacy and works to protect your personal information. This policy describes how we collect, use, and safeguard information obtained through comsolutionsusa.com (the "Website") under applicable United States privacy laws.

1. Information We Collect

Personal Information

We collect information that you submit through Website forms, which may include your name, email address, telephone number, messages, and attachments.

Usage Data

We may automatically receive technical and activity information such as your IP address, browser, operating system, referring page, pages viewed, and time spent on the Website.

Tracking Technologies

We use security technologies, including Google reCAPTCHA Enterprise, and use Google Analytics and similar analytics technologies. These services may use cookies or similar storage and process information about your browser, device, interactions, approximate location, and IP address. We use reCAPTCHA Enterprise to detect and prevent spam, fraud, abuse, and other malicious activity. We use analytics information to understand Website traffic, improve performance, and evaluate our communications and marketing.

2. How We Use Your Information

We may use collected information to:

• Answer inquiries and provide requested support or services.
• Improve Website content, operation, and user experience.
• Measure Website traffic and marketing performance.
• Connect Website activity with our customer relationship management, email, marketing, and analytics systems.

3. How We Share Your Information

We may share information with vendors that provide services such as customer relationship management, email delivery, message delivery, support, security, marketing, and analytics. Google processes information on our behalf when providing reCAPTCHA Enterprise and Google Analytics. We may also disclose information when required by law, legal process, or a lawful government request. We do not sell personal information or tracking data, and we do not permit service providers to use personal information for their own marketing.

4. Cookies and Tracking Technologies

The Website uses cookies and similar tools that are necessary for security and form operation. These include PHP session storage used for form security and Google reCAPTCHA Enterprise storage, including the _grecaptcha cookie or similar local storage. When you submit a protected form, reCAPTCHA Enterprise may process a security token, the expected form action, your browser user agent, IP address, and interaction or risk signals to assess whether the submission is legitimate.

We also use Google Analytics to measure Website usage. Google Analytics may collect session statistics, approximate geolocation, browser and device information, referring pages, Website interactions, and a pseudonymous client identifier stored in a first-party _ga cookie. You can manage cookies through your browser and through any consent controls we provide. Disabling necessary storage may prevent forms or other Website features from working correctly.

5. Data Retention

Retention periods may differ based on the type of information, the services involved, and the laws applicable to the client or individual. We retain and dispose of personally identifiable information and other protected personal information in accordance with applicable privacy, security, and records-retention requirements in the state with the relevant legal nexus. For clients and individuals without a controlling nexus to another state, we follow applicable Louisiana law. Within those requirements, we keep information only as long as reasonably necessary to provide services, maintain business and support records, resolve disputes, enforce agreements, and satisfy legal, regulatory, tax, accounting, or security obligations. Messages, consent records, support records, and attachments may therefore have different retention periods.

6. Data Security

We use reasonable safeguards intended to protect personal information. No Internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

7. Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information; opt out of certain collection or use; or withdraw consent to marketing communications. Submit a request to dev@comsolutionsusa.com.

Marketing email preferences

Marketing emails include instructions for unsubscribing. You may also request removal from marketing email lists by contacting dev@comsolutionsusa.com. We will honor valid commercial-email opt-out requests within 10 business days. Even after a marketing opt-out, we may continue sending non-marketing messages that are necessary to respond to your requests, provide direct support, administer an active client relationship, or comply with law.

8. Third-Party Links

The Website may link to third-party sites. Their privacy practices are outside our control, and you should review their policies before providing information.

9. SMS Terms & Conditions

By opting in to receive SMS messages, you agree to the following:

A. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

B. Types of SMS Communications

By opting in, you may receive SMS messages related to marketing or direct support purposes

C. Message Frequency

Message frequency may vary depending on the type of communication.

D. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

E. Opt-In Methods

We ask them verbally

I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

F. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at [input the company contact number and/or email]

G. Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at [input the company contact number and/or email]

H. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

I. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy @ https://comsolutionsusa.com/privacy-policy/
• Message frequency may vary depending on service.

10. Changes to This Policy

We may revise this policy from time to time. The effective date above will be updated when changes are posted.

11. Contact Us

Questions or concerns about this policy may be directed to: