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Computer Name
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Domain Name
What Kind Of Support Request Do You Have?
What Kind Of Support Request Do You Have?
(Required)
I Need To Setup A New Employee
I Need To Remove An Employee
I Have Issues With Outlook/Email Account
An Application Isn't Working Correctly
My Computer Is Running Slowly
I Need To Setup A Computer/Printer/Device
I Need A Website Unblocked
I Have Another Type Of Request
Please Note:
Requests to setup new employees are completed within 3 days. We recommend that you submit new employee requests before the new employee's start date
Have You Tried Turning It Off And Back On Again?
Did you know that restarting your system may help solve the issue you’re encountering? By simply rebooting your computer, any of the programs, files or settings that may be causing the issue will be given the chance to reset! Before submitting a ticket, try restarting your system to see if this clears up the issue. If not, continue on with the form and submit a support request so one of our techs can review the issue for you!
Contact Information
Company Name
(Required)
Your Name
(Required)
First
Last
Best Email Address To Reach You At
(Required)
Best Phone Number To Reach You At
(Required)
How Do You Prefer We Contact You?
(Required)
Email
Phone
Chat
Employee Information
Is This Employee Transferring To Another Location Within The Company?
(Required)
No
Yes
Which Location Are They Moving From?
(Required)
Which Location Are They Moving To?
(Required)
Employee's Name
(Required)
First
Last
Employee Start Date
(Required)
MM slash DD slash YYYY
Employee Termination Date
(Required)
MM slash DD slash YYYY
Employee Termination Time
(Required)
Hours
:
Minutes
AM
PM
AM/PM
What Is The New Employee's Title/Position
(Required)
What Type Of Employee Are They?
(Required)
Regular
Remote
What Type Of Employee Are They?
(Required)
In-House
Remote
3rd Party
What Department Is The New Employee In?
(Required)
What Department Is The New Employee In?
(Required)
Accounting
Property/Asset Management
Operations
Acquisitions
Is This New Employee Replacing Another One?
(Required)
No
Yes
Important:
Remember to submit a Remove Employee Request for the one this new employee is replacing
What Is The New Employee's Office Phone Number?
(Required)
Are You Providing A Mobile Device For The New Employee?
(Required)
Yes
No
What Is The Phone Manufacturer?
(Required)
What Is The Phone Model?
(Required)
What Is The Phones IMEI Number?
(Required)
What Phone Number Is Assigned To This Phone?
(Required)
What Is The New Employee's Cell Phone Number?
Setup Information
Does This New Employee Need An Email Address?
(Required)
Yes
No
What Would You Like Us To Do With Their Old Email Address?
(Required)
Delete The Old Email Address
Convert The Old Email Address To A Shared Inbox
Leave The Old Email Address As It Is
What Is The New Employee's Personal Email Address?
(Required)
Does This New Employee Need To Be Added To Any Groups?
(Required)
No
Yes
Please Specify The Groups They Need To Be Added To:
(Required)
NOTE: One Folder Per Line
Does This New Employee Need Access To Any Shared Folders?
(Required)
No
Yes
Please Specify The Shared Folders They Need Access To:
(Required)
NOTE: One Folder Per Line
Do You Want Us To Delete Or Disable The Employee?
(Required)
Delete - Everything Is Deleted Permanently
Disable - Leave Everything As Is But Prevent Access
Does The Employee's Profile Need To Be Archived?
(Required)
No
Yes
For Example: Pictures, Documents, Favorites, Ect
Does The Employee Have Company Equipment That Needs To Be Returned?
(Required)
No
Yes
For Example: Laptop, Mobile Phone, Ect
Does The Employee's Email Need To Be Archived?
(Required)
No
Yes
Does The Employee's Email Need To Be Forwarded To Someone Else?
(Required)
No
Yes
Which Email Should It Be Forwarded To?
(Required)
What Bookmarks Need To Be Added To The New Employee's Bookmarks Bar In Chrome?
Computer Information
What Are The New Employee's Workstation Needs?
(Required)
No Computer Needed For This Position
A New Computer Is Needed
We'll Use An Existing Computer
Do You Need A Quote For A New Workstation?
(Required)
Yes, We Need A Quote From GeeksHD
No, We're Buying The System Ourselves
What Is The Asset Tag/Computer Name/Serial Number?
(Required)
What Software Must Be Installed On This System?
(Required)
Note: One Per Line
Problem Information
What Is The Name Of The Application?
(Required)
What Is The Exact URL Getting Blocked?
(Required)
Copy and paste the URL from the block page here to ensure accurancy
Why Do You Need This Website Unblocked?
(Required)
All requests are provided to management for approval
How Many Users Are Affected?
(Required)
One User/A Small Group
Entire Department/Large Group
Entire Company
How Does This Affect Your Ability To Work?
(Required)
More Of An Annoyance
Performance Degraded/Workaround Possible
Cannot Operate Correctly
Did You Receive An Error Message?
(Required)
No
Yes
What Did The Error Message Say?
(Required)
How Long Have You Been Experiencing The Problem?
(Required)
Just Now
A Few Days
A Few Weeks
Describe The Issue You're Experiencing
(Required)
New Device Information
What Kind Of Device Needs To Be Added?
(Required)
Workstation/Laptop
Printer/Scanner
Mouse/Keyboard
Monitor
Speakers
Other
What Kind Of Device Is It?
(Required)
Has This Device Already Been Purchased?
(Required)
No, I'll Purchase It Myself Though
No, I Need A Quote From GeeksHD For It
Yes, I Already Have It In My Possession
How Soon Does It Need To Be Installed?
(Required)
No Rush - Anytime Is Fine
Within A Month
Within A Week
Within A Few Days
Who Is This Device For?
(Required)
First
Last
Additional Information
Any Additional Information For This Ticket?
Attach Any Files Or Screenshots
Drop files here or
Select files
Max. file size: 20 MB.
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Submission Data
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